Refund policy

Return & Refund Policy

Last updated: 26/7/2026

At Space Pep, every order is prepared and dispatched for you specifically. For this reason, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect size or colour selection, buyer's remorse, or any other reason not listed below.

Please review your order carefully — including item, size, colour, quantity, and shipping address — before completing your purchase.

All Sales Are Final

We do not offer returns, exchanges, refunds, or store credit in the following situations:

You changed your mind after ordering
You ordered the wrong size, colour, or variant
The item did not meet your personal expectations regarding style, fit, or appearance
You no longer want or need the item
The item was purchased during a sale, promotion, or with a discount code
You did not read the product description or sizing information before ordering

By completing a purchase on Space Pep, you confirm that you have read, understood, and agreed to this policy.

Limited Exceptions

We stand behind what we ship. In the following cases only, we will make it right at no cost to you:

1. Your item arrived damaged. If your item is physically damaged in transit, contact us within [24 hours] of delivery with clear photos of the item and the outer packaging.

2. You received the wrong item. If what arrived does not match what you ordered, contact us within [24 hours]of delivery with photos of the item received and your order number.

3. Your order never arrived. If tracking shows your parcel as lost, or it has not arrived within [7] days of the estimated delivery date, contact us and we will investigate with the carrier.

In these cases, we will offer a replacement, or a full refund, at our discretion. We may ask you to return the item; where we do, we cover the return shipping cost.

We cannot accept a claim if:

The damage was caused by misuse, accident, improper care, or normal wear and tear
The item was altered, washed, or used beyond reasonable inspection
The claim is made after the time windows above have passed
The delivery failed because an incorrect or incomplete address was provided at checkout

Order Cancellations

Orders can be cancelled for a full refund only before they are dispatched. Once your order has been packed or handed to the carrier, it cannot be cancelled.

To request a cancellation, email us immediately at [natural_sports@zohomail.com] with your order number in the subject line. We process orders quickly, so we cannot guarantee a cancellation request will be received in time.

Refund Processing

Where a refund is approved under the exceptions above:

It will be issued to your original payment method only
We will process it within [5–10] business days of approval
Your bank or card issuer may take an additional [5–10] business days to post the funds
Original shipping charges are refunded only where the entire order is at fault