Shipping policy

Last updated: 26/7/2026

Processing Time

Orders are processed within [1–2] business days of purchase. Orders placed on weekends or public holidays are processed on the next business day.

You'll receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

Delivery Time

Once dispatched, orders are typically delivered within 3–5 business days.

Delivery estimates are not guaranteed. Timeframes may be affected by carrier delays, customs processing, weather, public holidays, or peak periods such as sale events. We are not liable for delays outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and order weight.

Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect or incomplete address supplied at checkout, and such orders are not eligible for a refund or replacement.

If you spot an error, email us at [natural_sports@zohomail.com] immediately with your order number. We can only correct an address before the order is dispatched.

Damaged Deliveries

If your order arrives damaged, contact us within 24 hours of delivery with clear photos of the item and the outer packaging. See our Return & Refund Policy for full details.

Failed Deliveries

If a parcel is returned to us because delivery attempts failed, no one was available to receive it, or it went unclaimed at a collection point, we can re-ship it at your cost. Original shipping charges are non-refundable in these cases.

Contact

Questions about your delivery? Email [natural_sports@zohomail.com] with your order number.